Delete Your SmileX Account

You can delete your account directly in the SmileX app from account settings, or request deletion from our support team.

Deletion options

In the app: open account settings and choose the account deletion option.
By email: smilxdesign@gmail.com
By WhatsApp: +967 784 050 448

A support request should include your full name, the email connected to your SmileX account, and a clear statement that you want the account deleted.

What happens next

Deletion initiated in the app is performed from the app. For a support request, we may verify your identity before processing it. Verified requests are handled within a reasonable timeframe.

Subscription notice

Deleting your SmileX account does not automatically cancel an active subscription. Subscriptions are managed by Apple App Store or Google Play. Cancel through your store account settings to avoid future charges.

Data that will be deleted

Deleting the account in the app removes account-related data and permanently removes locally stored data from that device, including images, the local database, and saved files.

For support-processed requests, we delete or deactivate the account and associated account data, except where retention is required by law, security, fraud prevention, dispute resolution, or enforcement of legal obligations.

Local device data

Patient data, images, smile designs, and PDF reports are stored locally on your device. In-app account deletion permanently removes that local data. This action is irreversible, and deleted data cannot be recovered by us.